An Open Letter to Leaders
For 20 years Operation HOPE has been about progress for the underserved here in America and around the world. Now, on our 20th anniversary in 2012, we have hit the internal and external 'reset' button with respect to our strategic focus, our approach, operations, and even the results we seek for those we serve. What comes next sets us up for the next 20 years.
For 20 years HOPE was structured around a triangle approach to leadership, where my senior leadership team and I issued directives and the rest of the organization responded, or worse, simply waited for direction. This approach was actually appropriate for a start-up trying to forge and frame its culture and way of operating. In June, 2012, we completed an internal restructure around a diamond approach to leadership, where my senior team and I are at the bottom of the triangle, supporting our newly minted group of top-line division presidents, portfolio leaders, local CEOs, market presidents and others who now take 'ownership' of the HOPE brand wherever they live, work and operate. Accordingly, it is with great pleasure that I announce the following promotions and key appointments: